Solutions
Employee Journey: Empower Store Teams with Data
Align staffing and service with how customers actually use the store.
What is employee journey analytics in retail?
Employee journey analytics uses in-store data to understand how store teams and customers interact: how quickly visitors are welcomed, where staff are needed and when demand peaks. It helps managers plan staffing and service around real traffic instead of fixed schedules.
What it helps you improve
Staffing by demand
Match team presence to traffic peaks.
Customer reception
Measure how visitors are welcomed and attended.
Service coverage
Identify zones that need more attention.
Use cases
Reception Analysis
Measure the time between a visitor entering and being attended, especially relevant in luxury, automotive and telecom stores where personal service drives the sale.
Productivity
Compare traffic and team presence by hour and zone to plan shifts and tasks more effectively.
How we work
- STEP 1
Consulting
We analyse your stores, goals and existing infrastructure.
- STEP 2
Design
We design the combination of technologies for each location.
- STEP 3
Installation
On-site installation and integration with your systems.
- STEP 4
Content & analytics
We set up the CMS, content and dashboards.
- STEP 5
Support
Own technical support and maintenance.
Technologies involved
Industries
Frequently asked questions
Is employee journey analytics about monitoring individuals?
The goal is to align teams with customer demand at store level, using aggregated metrics.
Which technology is used?
In-store analytics with computer vision.
Next step
Talk to an expert
Tell us about your stores and what you want to measure or communicate. We'll design the right combination of analytics, screens and content for your points of sale.